How we handle your data.

This Privacy Policy describes how OllamaOCR and its affiliates (collectively “OllamaOCR, we, our, us”) collect, use, share, protect or otherwise process your information and personal data through our website https://ollamaocr.com (the Platform). You may browse parts of the Platform without registering. We do not offer any product or service under this Platform outside India; your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or using any product or service offered on the Platform, you agree to be bound by this Privacy Policy, the Terms of Use, and the applicable service / product terms. You agree to be governed by the laws of India including those applicable to data protection and privacy. If you do not agree, please do not use the Platform.

We collect personal data when you use the Platform or our services, or otherwise interact with us during the course of our relationship. This may include, but is not limited to:

• Name
• Telephone / mobile number, email address
• Bank account, credit / debit card, or other payment instrument information
• Behavioural data, preferences, and tracking information
• Transaction history and platform usage data
• Information related to your transactions on the Platform and third-party business partner platforms

You always have the option to not provide information by choosing not to use a particular service or feature. Behavioural data we collect is analysed on an aggregated basis.

When third-party business partners collect your personal data directly, you will be governed by their privacy policies. We are not responsible for their practices — please read their privacy policies before disclosing any information.

If you receive an email or call from someone claiming to be OllamaOCR asking for sensitive details like debit/credit card PINs or banking passwords, never share that information. If you already have, report it to an appropriate law enforcement agency.

We use your personal data to:

• Provide the services you request
• Assist partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Detect and protect against fraud and other criminal activity
• Enforce our terms and conditions
• Conduct research, analysis, and surveys
• Inform you about offers, products, services, and updates
• Customise your experience

Access to certain services may be affected if permission is not provided.

We may share your personal data with:

• Our group entities, corporate entities, and affiliates
• Sellers and business partners
• Third-party service providers, including logistics partners, prepaid payment instrument issuers, and payment processors
• Government and law enforcement agencies if required by law
• Third parties to protect our rights, prevent fraud, and enforce our policies

Disclosures may be required to provide you with services, comply with legal obligations, enforce our user agreement, or investigate fraudulent or illegal activity related to our services.

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse. Once your information is in our possession, and whenever you access your account, we follow security guidelines and offer a secure server.

However, the transmission of information over the internet is not completely secure. By using the Platform, you accept the inherent risks of data transmission. You are responsible for protecting your login and password credentials.

You may delete your account via your profile and settings. Deletion results in the loss of all account-related information. You may also write to us at the contact below for assistance.

We may refuse or delay deletion in the event of pending grievances, claims, shipments, or other services. Once deleted, you lose access to the account.

We retain personal data only as long as required for the purpose for which it was collected, or as required under applicable law. We may retain data longer when necessary to prevent fraud or for other legitimate purposes, and may retain anonymised data for research.

By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure and other processing of your information in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Please check our Privacy Policy periodically for changes. We may update this policy to reflect changes to our information practices, and may notify you about significant changes where required by law.

Grievance Officer: Karan Avasthi · CEO, OllamaOCR
DSR Windsor, Bellandur, Bangalore, 560103
karan@ollamaocr.com